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Frequently asked questions

Having trouble with our app or need help finding an answer to a question? Just search our frequently asked questions below.
What if My Doctor or Clinic Are Not Part of Tap Medical?
What if There Are No Availabilities?
What if I Don't Have a Family Doctor?
How to Use Mobile Check-In
How to Login to My Account
How to Delete a Relation
How to Create An Account
How to Check my Upcoming or Past Appointments
How to Change the Email on My Account
How to Change the Email or Phone for a Relation
How to Cancel an Appointment
How to Book an Urgent Visit
How to Book a Specialist Visit
How to Book a Family Doctor Visit
How do I Change or Retrieve my Password
How to Add Myself to the Cancelation Waitlist
How to Change my Language Preference